Provincial and Territorial Assistance

Alberta

To report suspected child maltreatment
1-800-387-KIDS (1-800-387-5437)

To contact the ministry
Website: http://www.child.alberta.ca/home/534.cfm
Phone: 780-644-9992 (Monday to Friday 8:15 a.m. - 4:30 p.m.)
Fax: 780-422-3071
For toll free access in Alberta dial 310-0000.

To find local child welfare services
Website: http://www.child.alberta.ca/home/local_offices.cfm

Advocate
Children’s Advocate
802 Peace Hills Trust Tower
10011 - 109 Street
Edmonton, AB T5J 3S8
Fax: 780-644-7227
Website: http://advocate.gov.ab.ca/
Tel.: (780) 644-6951 or toll free 1-888-890-2020
Email: LRCY.information@gov.ab.ca

To find out more information on your role in knowing when and what to report:

Website: http://www.child.alberta.ca/home/784.cfm

Related sites and services:

Alberta Centre for Child, Family and Community Research: www.research4children.com/

Parentlink Centre: http://www.parentlinkalberta.ca/publish/default.htm

  Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland & Labrador
Nova Scotia
Northwest Territories
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon

 


British Columbia

To report suspected child maltreatment
Call local child welfare services (Monday to Friday, 8:30 a.m. to 4:30 p.m.) or after-hours call the Helpline for Children at 310-1234 or call police.

To contact the ministry
In Victoria call 250-387-6121
In Vancouver call 604-660-2421
Elsewhere in BC call 1-800-663-7867
Outside BC call 604-660-2421
Email: EnquiryBC@gems3.gov.bc.ca

To find local child welfare services
Check telephone book blue pages or visit website at http://www.mcf.gov.bc.ca/sda/contacts.htm

Advocate
Representative for Children and Youth
PO Box 9207
Station Prov Govt
Victoria, BC V8W 9J1
Website: www.rcybc.ca
Tel: 1-800-476-3933 or 250-356-6710
Email: rcy@rcybc.ca

Helplines for Children and Parents
Children and parent can call for help by dialing 0 and asking the operator for Helpline for Children or call 310-1234 from anywhere in British Columbia.

Parent Support Services Society of British Columbia
204 - 5623 Imperial St.
Burnaby, BC V5J 1G1
Toll Free: 1-800-665-6880
Phone: 604-669-1616
Fax: 604-669-1636
E-mail: office@parentsupportbc.ca
Website: www.parentsupportbc.ca
Services are offered in communities around the province in English, Cantonese, Hindi, Punjabi, Spanish, and Filipino. Workshops are also offered for Aboriginal parents and for young parents.

To find out more information on your role in knowing when and what to report:
Website: http://www.mcf.gov.bc.ca/child_protection/pdf/child_welfare_your_role.pdf


Manitoba

To report suspected child maltreatment

In Winnipeg:
Child and Family Services, All Nations Coordinated Response Network (ANCR)
835 Portage Avenue
Winnipeg MB R3G 0N6

Phone: 944-4200
Toll-free: 1-888-834-9767
After-hours (emergency calls only): 944-4050

If outside of Winnipeg, intake is handled by the nearest local Agency by geographic area. ANCR is able to provide clarification.

To contact the ministry
Call 204-945-3744 or toll-free 1-866-626-48622 . (TDD 204-945-4796).
Email: mgi@gov.mb.ca
Website: http://www.gov.mb.ca/fs/childfam/child_protection.html

To find local child welfare services
Website: http://www.gov.mb.ca/fs/misc/loc/cfsagencies.html

Advocate
Office of the Children's Advocate
Unit 100 - 346 Portage Avenue
Winnipeg, MB R3C 0C3
Phone: (204) 988-7440
Fax: (204) 988-7472
Toll Free: 1-800-263-7146 (Manitoba only)
Website: www.childrensadvocate.mb.ca


New Brunswick

To report suspected child maltreatment
Tel.: 1-800-992-2873 or emergency after-hours 1-800-442-9799

To contact the ministry and find local child welfare services during business hours
Tel.: 1-866-444-8838

To find local child welfare services online:
Website: http://app.infoaa.7700.gnb.ca/gnb/Pub/EServices/ListServiceDetails.asp?ServiceID1=9355&ReportType1=All

Advocate
Child and Youth Advocate

Physical address:
548 York Street
Fredericton, New Brunswick
E3B 3R2
Canada

Mailing address:
P. O. Box 6000
Fredericton, NB
E3B 5H1
Canada

Toll-free: 1-888-465-1100
Website: http://www.gnb.ca/0073/Child-YouthAdvocate/eng.html
Email: nbombud@gnb.ca


Newfoundland & Labrador

To report suspected child maltreatment call:

Metro
Telephone: 1-709-729-4612
After Hours: 1-709-729-4775


Central East
Telephone: 1-709-292-1210
After Hours: 1-709-292-2500

Western
Telephone: 1-709-637-2686
After Hours: 1-709-637-2686

Labrador
Telephone: 1-709-896-9170
After Hours: 1-709-897-2000

To contact the Department of Child, Youth and Family Services
P.O. Box 8700
St. John's, NL A1B 4J6
Telephone: 1-709-729-0760
TTY: 1-855-729-2044

To find local child welfare services: http://www.gov.nl.ca/cyfs/report.html

For more information: http://www.gov.nl.ca/cyfs/index.html

 

To contact the minister
Telephone: 709-729-0173
Email: info@mail.gov.nf.ca

Advocate
Office of the Child and Youth Advocate
193 LeMarchant Road,
St. John’s, NL A1C 2H5
Telephone: (709) 753-3888
TTY: (709) 753-4366
Toll-free: 1-877-753-3888
Fax: (709) 753-3988
Email: office@childandyouthadvocate.nl.ca


Nova Scotia

To report suspected child maltreatment
Tel.: 1-877-424-1177 or after hours 1-866-922-2434

Website: http://www.gov.ns.ca/coms/families/abuse/

If you suspect that a child is being abused or neglected, please contact the child welfare agency in the area where the child lives. It is best if you contact the agency by telephone or in person.

To find the child welfare agency in your area, please contact the Agency or District Office of the Department of Community Services nearest you for more information.

There are twenty child welfare agencies throughout the province: nine are Community Services' district offices and eleven are privately run societies/family and children's services agencies. The Mi'Kmaq Family and Children's Services Agency provides services for native families living on reserves.

To contact the Nova Scotia Department of Community Services:
Tel.: 1-877-424-1177 or 902-424-3202

To find local child welfare services
Website: http://www.gov.ns.ca/coms/department/contact/FindLocalOffices.html

Advocate
Nova Scotia Office of the Ombudsman - Youth Services

5670 Spring Garden Road, Suite 700
PO Box 2152
Halifax. NS B3J 3B7

Direct telephone:
General Line: 902.424.6780, toll free in Nova Scotia 1.800.670.1111
Youth Line: 902.424.7223, toll free in Nova Scotia 1.888.839.6884
Fax: 902.424.6675

Website: www.gov.ns.ca/ombu
E-mail: ombudsman@gov.ns.ca


Northwest Territories

To report suspected child maltreatment
Contact local services. In Yellowknife, call 867-873-7276 or 867-873-1929 after hours.
Tel.: HELP Line 867-920-2121

To contact the Department of Health and Social Services
Department of Health and Social Services
Government of the Northwest Territories
Box 1320 Yellowknife, NT X1A 2L9

Phone: (867) 873-7046
Fax: (867) 873-7706

Website: http://www.hlthss.gov.nt.ca/
Website: http://www.hlthss.gov.nt.ca/english/social_services/default.htm

Recognizing Indicators of Child Abuse and Neglect
Link to brochure: http://www.hlthss.gov.nt.ca/english/publications/pubresult.asp?ID=203

Advocate
The Northwest Territories does not have a Children’s Advocate Office. Concerns should be directed to the appropriate Health and Social Services Authority and, if required, to the Department of Health and Social Services.

Crisis Telephone Line
Call collect from anywhere in the NWT for help with personal problems.
867-872-4133
Toll free 1-877-872-5925


Nunavut

To report suspected child maltreatment:

In Iqaluit: Call Iqaluit Dispatch at (867) 979-5650 and ask to have the on-call social worker contact you. 

In all other Nunavut communities: Contact your local social work office, health centre or the local community RCMP. 


To contact the Department of Family Services

Website: http://www.fs.gov.nu.ca/en/CFS%20Child%20Protection.aspx

Advocate
The territory of Nunavut does not have a Children’s Advocate at the present time. Please contact the Director of Child Welfare.


Ontario

To report suspected child maltreatment
Call your local children’s aid society listed in the telephone book emergency pages, or your local police. There are 53 local Children’s Aid Societies in Ontario. To locate the one for your area, and the telephone number for it, click on this link:

http://www.oacas.org/childwelfare/locate.htm

To contact the Ministry of Children and Youth Services
Telephone Toll Free: 1-866-821-7770
TTY: 1-800-387-5559

Ministry of Children and Youth Services
ServiceOntario INFOline
M-1B114, Macdonald Block
900 Bay Street
Toronto ON M7A 1N3
Canada

Website: http://www.gov.on.ca/children/english/programs/child/protection/STEL02_179715.html

To find local child welfare services
Call the Ontario Association of Children’s Aid Societies at 416-987-7725
Website: http://www.oacas.org/

Advocate
Office of the Provincial Advocate for Children and Youth

250 Davisville Avenue, Suite 503, 5th Floor
Toronto, Ontario M4S 1H2
Phone: (416) 325-5669 Toll-free: 1-800-263-2841
Fax: (416) 325-5681 TTY: (416) 325-2648
Email: advocacy@idirect.com

Website: http://provincialadvocate.on.ca/main/en/about/aboutus.cfm


Prince Edward Island

To report suspected child maltreatment
Tel.: 1-800-341-6868 or 911 or call local police or child and family services (below).
Website: http://www.gov.pe.ca/infopei/index.php3?number=20625

To contact the Department of Social Services and Seniors’ Child and Family Services

Montague Office:
Tel: (902) 838-0714
Email: jsrobertson@ihis.org

Souris Office:
Tel: (902) 687-7015
Email: sdwilliams@ihis.org

Summerside Office:
Tel: (902) 888-8087
Email: jmmurray@ihis.org

Charlottetown Office:
Tel: (902) 368-5337
Email: jmrobertson@ihis.org

Advocate
Prince Edward Island does not have a Children's Advocate Office. Concerns should be directed to the appropriate office of child and family services. 


Quebec

To report suspected child maltreatment
Telephone: 1-866-532-2822 or 1-800-263-2266 (French only)
After hours or emergencies: telephone: 8-1-1

For services in English on the island of Montreal, call Batshaw Youth and Family Centres at (514) 935-6196.

Contact local Centre jeunesse (Child Protection Centre). Website: http://www.acjq.qc.ca/

To find out more about the process of filing a report:
http://publications.msss.gouv.qc.ca/acrobat/f/documentation/2008/08-838-01A.pdf

To find local child welfare services
Website: http://www.msss.gouv.qc.ca/en/reseau/info_sante.php

Sexual Assault Assistance:
Website: http://www.agressionsexuelle.com/

Crime Victims Assistance Centre (CAVAC):
Telephone: 1-866-532-2822
Website: http://www.cavac.qc.ca/english/index.html

To contact the ministry:
Website: wwwxml.gouv.qc.ca/courriel/index_en.asp?s=38

Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Québec City area: 418-644-4545
Montréal area: 514-644-4545
Elsewhere in Québec : 1-877-644-4545 (toll free)

Deaf and hearing impaired line:
Montréal : 514-873-4626
Elsewhere in Québec : 1-800-361-9596 (toll free)

To find local child welfare services
Contact local Centre jeunesse (Child Protection Centre). Website: http://www.acjq.qc.ca/

Advocate
Commission des droits de la personne et des droits de la jeunesse (services in English)
360 Saint-Jacques St. (2nd floor)
Montreal, Quebec H2Y 1P5
Tel.: 514-873-5146 or 1-800-361-6477 outside Quebec
Fax: (514) 873-2373

E-mail: sylvie.godin@cdpdj.gc.ca
Website: http://www.cdpdj.qc.ca/


Saskatchewan

To report suspected child maltreatment
Saskatoon - City: (306) 933-6077
Saskatoon - Rural: (306) 933-5069 or 1-800-274-8297
Regina: (306) 787-3760
Kids Help Line: 1-888-668-6868
Police emergency: 911
Little Warriors website: http://www.littlewarriors.ca/where_to_get_help/map/saskatchewan.html?P=Saskatchewan#moose%20Jaw

For an overview of child protection laws and the role of Child and Family Service agencies in Saskatchewan:
Website: http://www.plea.org/freepubs/cps/cps.pdf

To contact the Child and Family Services Division of Social Services:
1920 Broad Street,
Regina, SK S4P 3V6
Telephone: (306) 787-7010
Fax: (306) 787-0925
Website: http://gtds.gov.sk.ca/gtds.cgi?show=Branch&organizationCode=GOV&organizationalUnitCode=SSCFSD#OUFOCUS

or select

First Nations and Metis Services
Telephone: (306) 787-3949

Children’s Services
Telephone: (306) 787-2245

Family Support and Child Protection
Telephone: (306) 787-0008

Advocate
Children’s Advocate Office
315 25th Street East
Saskatoon, SK S7K 2H6
Tel.: 1-800-322-7221 or 306-933-6700 outside Saskatchewan
Fax: 306-933-8406
Website: www.saskcao.ca
Email: childadvocate@saskcao.ca


Yukon

To report suspected child maltreatment
Tel.: 867-667-3002 or 1-800-661-0408, local 3002 (24 hours)
Website: http://www.hss.gov.yk.ca/programs/family_children/child_abuse/

To contact the Department of Health and Social Services, Family and Children’s Services:
Tel.: 867-667-3002
Website: http://www.hss.gov.yk.ca/programs/family_children/child_protection/

To find local child welfare services
Tel.: 867-667-3002
Website: http://www.hss.gov.yk.ca/programs/family_children/child_protection/
Website: http://www.littlewarriors.ca/where_to_get_help/map/yukon.html?P=Yukon#dawsonCity

Yukon Child & Youth Advocate Office
Tel.: 867-456-5575
Fax: 867-456-5574
Website: www.ycao.ca

Yukon Ombudsman

Post Office Address:
Box 2703
Whitehorse, Yukon Y1A 2C6

Physical Address:
211 Hawkins Street
Suite 201, Whitehorse

Tel.: 1-800- 661-0408 x 8468 or locally 867-667-8468
Fax: 867-667-8469
Email: email.ombudsman@ombudsman.yk.ca
Website: http://www.ombudsman.yk.ca/ombudsman/omb_index.html